Effective Date: August 21, 2025

Welcome to Haverstraw Laundry Room. By using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Services Offered

We provide the following services:

  • Wash-and-Fold Laundry: Standard laundry processing, including washing, drying, and folding.
  • Dry Cleaning: Professional cleaning for garments requiring special care.
  • Pickup and Delivery: Door-to-door laundry services within our service area.
  • Commercial Laundry: Bulk laundry services for businesses, including hotels, gyms, and restaurants.

2. Customer Responsibilities

  • Clothing Suitability: Ensure all items are suitable for standard laundering. We are not responsible for damage to items not suitable for our cleaning processes.
  • Item Identification: Clearly label all items, especially those requiring special care (e.g., “Dry Clean Only”).
  • Personal Belongings: Remove all personal items (e.g., money, jewelry) from clothing before submitting for service. We are not liable for lost or damaged personal items left in clothing.
  • Special Instructions: Provide any special care instructions at the time of drop-off or pickup.

3. Service Limitations

  • Stain Removal: While we make every effort to remove stains, we do not guarantee complete removal of all stains.
  • Damage During Cleaning: We are not responsible for damage due to pre-existing conditions, such as fabric weakness, color bleeding, or shrinkage.
  • Unacceptable Items: We reserve the right to refuse service for items that are heavily soiled, hazardous, or otherwise unsuitable for our cleaning processes.

4. Pricing and Payment

  • Pricing Structure: Charges are based on weight, item count, or flat rates, depending on the service provided.
  • Payment Terms: Payment is due upon completion of services. We accept various payment methods, including credit/debit cards and cash.
  • Late Fees: A late fee may apply for uncollected items after a specified period.

5. Pickup and Delivery

  • Scheduling: Pickup and delivery times are scheduled in advance. Customers must ensure access to the location during the agreed-upon times.
  • Missed Appointments: If a pickup or delivery is missed, the customer may be charged a rescheduling fee.
  • Unattended Items: We are not responsible for items left unattended during pickup or delivery.

6. Liability

  • Limitation of Liability: Our liability for lost or damaged items is limited to the lesser of the item’s replacement cost or the cleaning charge.
  • Exclusions: We are not liable for indirect, incidental, or consequential damages arising from the use of our services.

7. Termination of Service

  • Customer Termination: Customers may terminate services at any time by notifying us in writing.
  • Company Termination: We reserve the right to terminate services if the customer violates these terms or engages in inappropriate conduct.

8. Privacy and Data Protection

  • Personal Information: We collect personal information to provide and improve our services. We do not share this information with third parties without consent, except as required by law.
  • Data Security: We implement reasonable security measures to protect customer data.

9. Governing Law

These terms are governed by and construed in accordance with the laws of the jurisdiction in which our business operates.

10. Changes to Terms

We reserve the right to update these terms at any time. Customers will be notified of significant changes, and continued use of our services constitutes acceptance of the updated terms.

11. Contact Information

For questions or concerns regarding these terms, please contact us at:

Haverstraw Laundry Room:

15 NY-303, Haverstraw, NY 10920
Phone: 845-535-1547
Email: Haverstrawlaundryroom@gmail.com
Website: https://haverstrawlaundryroom.com/

By using our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.